Returns & Exchanges
At UNO, we want you to love your home; if you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery. All returned products must be in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Request
Log into your UNO account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Carefully repack your items in their original boxes, ensuring all hardware and assembly instructions are included.
Ship It Back
Print your prepaid shipping label and drop the package off at any authorized carrier location or schedule a home pickup for larger furniture.
Receive Your Refund
Once our warehouse inspects the items, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing